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It’s an industry standard: if a furnace has a cracked heat exchanger, it gets replaced. The American Gas Association has even put this in writing – they say “Any visible crack or hole is the reason for requiring replacement of the heat exchanger or furnace.” When we inspect a furnace and I find a cracked heat exchanger -it always is best to replace the equipment unless under the manufacturer’s warranty.

So what’s the big deal with cracks or holes? A cracked heat exchanger could allow exhaust gas from the furnace to contaminate the household air with carbon monoxide. The furnace produces levels of carbon monoxide AND the exhaust gas mixes with the household air. For a good example of a hazardous heat exchanger, check out the photo below showing a large rust hole in the heat exchanger of this high-efficiency furnace that was only ten years old.

What about a Carbon Monoxide Test?

A test for carbon monoxide (CO) can be inconclusive. A test for CO reveals whether a furnace is producing CO. A furnace creating CO is a symptom of bad combustion in a furnace because, unlike a car, CO is not a regular by-product of the furnace combustion process. Therefore, a heat exchanger can be breached and if the furnace is not producing carbon monoxide the breach will remain undetected.

1. What are the options if a Heat Exchanger is bad?

There are only two options if a Heat Exchanger is bad:

a. Replace the heat exchanger or replace the furnace. If the heat exchanger is under warranty, this option is a good way to go unless it is unavailable in the time frame needed, which can be immediate in cold weather.

b. The other factors are energy efficiency and cost of service which can make replacing the furnace a preferable option even if the furnace is under warranty and available. If a furnace is out of warranty the preferable option is to replace the furnace.
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2. What about a Carbon Monoxide Alarm?

Relying on a CO Alarm is not an acceptable solution for a bad heat exchanger. This would be as unsafe as driving a car that has a leak in the brake line – you might be able to brake a few times but you wouldn’t want to bet your life on it. Furthermore, it is against the Mechanical Code, Fire Department regulations, and policy to allow a furnace to operate that has a bad heat exchanger to. A representative from any of these organizations would shut the furnace down.

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Whether you’re planning a repair, a replacement, or a full upgrade, our team is here to make the entire process smooth, transparent, and stress-free. From the moment you book with us, you’ll get clear communication, expert guidance, and quality craftsmanship you can count on.
Schedule your service today and let us help bring comfort, safety, and lasting value back into your home or business.

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Big projects—whether for your home or your commercial property—shouldn’t mean big stress. Whether you’re replacing equipment, upgrading a building, or tackling an unexpected repair, our flexible financing options make it easier to get the comfort, efficiency, and reliability you need without straining your budget. With straightforward plans, quick approvals, and payment options that fit your goals, we help you move forward with confidence.
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What Our Customers Say

Don’t just take our word for it – hear from our satisfied customers

Mindy M

The technician that came out, Ronnie, was absolutely wonderful. Extremely professional, quickly installed the new thermostat, and even showed me step by step how to set up the scheduling option on the new one.

Every time Northern Air sends someone out, the work is always done quickly and their prices are definitely more reasonable than most of the companies in the area!

Marilyn W
Great company!! Our daughter’s furnace went out yesterday on the coldest day in the past 30 years! Not only did they respond promptly and replace the furnace today, they brought her space heaters last night! I highly recommend this company for their ethical practices, fair prices and commitment to our community! Thank you Nick, JJ and Brett for your help!!
Susan D

Northern Air installed Central Air in my home in Fall 2021 (I did not have it). I also wanted a high efficiency furnace since my furnace was over 23 years old, even though it was still working. I got bids from 5-6 other HVAC companies. None of them were interested in installing a high efficiency furnace, even the companies recommended by “Efficiency Works” One company would not even install Central Air because they could not figure out how to install in my crawl space. Northern Air were great, efficient, neat, and had the best prices as well!

Denise H
Bill, God bless him, came out on a 100 degree Sunday and fixed our A/C. He had great communication, was on time, and knew exactly what to do and saved the day! I appreciated his great attitude and kind spirit as well. The price was reasonable for a weekend visit. We will definitely use them again!
Rob R
Been working with Bill D for a couple years at a our home and my mother's home. Recently had the pleasure of working Matt at our business. I can't tell you what a relief it is to have such a trustworthy team to work with. These two gentlemen are absolutely top notch. Highly recommend!
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